The presence of the customer and technical support that a cloud website hosting company provides will tell you a lot about the services which they supply too. When you are allowed to use only e-mail messages or tickets, you have almost certainly discovered some reseller and not the actual website hosting provider. If this is the case, you'll have to wait for a couple of days in order to get an issue resolved since your reseller may not be checking their communication regularly or they may have to get in touch with the true web hosting company for additional assistance. If the provider offers different options for communication with short response time that are available at any time, they're most likely the top provider, not only a reseller. Therefore you'll receive well-timed assistance and high quality support because they'll have direct access to the servers where your account is. Regardless of the problem - technical or sales, it's generally better to have the option to get in touch with your website hosting company directly using your favourite way of communication.
24/7 Customer Support in Cloud Website Hosting
We acknowledge the significance of receiving assistance right away, that's why our cloud website hosting services come with 24/7 tech support along with various means of contact. If you don't have an account yet, you can easily phone us or take advantage of our live chat and speak with a live agent, to inquire about our services or check if our servers meet the system requirements for your web sites. Thus, you will not end up purchasing a service that you cannot use effectively. If you already have an account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is entirely technical or it needs additional analysis. Unlike the majority of providers on the market, we reply to all of the tickets within one hour, so you won't have to wait for a whole day. Our support services can be accessed round-the-clock, even during public holidays.