There are a number of ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you select is a trouble ticket system. It is the least complicated medium of communication for different reasons. If no customer care team member is available at the moment and they are all engaged, a telephone call may not be answered, but a ticket will invariably hit home. Also, you can copy/paste extensive bits of info without the need to worry about typing mistakes, and if a particular issue requires more time to be solved or a number of replies have to be exchanged, all the info will be in one and the same place, so each party can always see the comments provided by the other one. The drawback of using tickets to get in touch with your hosting provider is that they are often separate from the web hosting platform, which means that if you have to supply information or to adhere to directions, you’ll need to use no less than 2 different systems and this number may grow in case you would like to administer a handful of domain names. Besides, lots of hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting an answer.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we’re using for our Linux cloud website hosting packages isn’t separate from the web hosting account. It’s part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it at any moment with just a few clicks of the mouse, without needing to sign out of your hosting account. The ticketing system comes with a quick-search field, so you can trace virtually any support ticket that you have already posted, if necessary. You can also see knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to resolve a specific issue before you actually open a ticket. The ticket response time is no more than one hour, so you can get quick assistance at any given time and in case our client support staff advises you to do something inside your account, you can do it instantly without needing to leave the Hepsia Control Panel.