Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we’re using for our Linux cloud website hosting packages isn’t separate from the web hosting account. It’s part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it at any moment with just a few clicks of the mouse, without needing to sign out of your hosting account. The ticketing system comes with a quick-search field, so you can trace virtually any support ticket that you have already posted, if necessary. You can also see knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to resolve a specific issue before you actually open a ticket. The ticket response time is no more than one hour, so you can get quick assistance at any given time and in case our client support staff advises you to do something inside your account, you can do it instantly without needing to leave the Hepsia Control Panel.