There're plenty of cloud website hosting companies on the market, but many of them are resellers that have minimal resources, particularly when it comes to support. One way to distinguish them is the option to contact the company over the phone. The type of support that you will get via this channel of communication may vary based on the service provider - some provide you with expert phone support, while others offer general and customer support only because some matters are more time-consuming and it's far easier to be resolved with a support ticket, especially if the situation needs to be escalated. Nonetheless, it is good to find that you could always reach your hosting provider as there are countless small matters which can be resolved efficiently and in a very timely manner with a telephone call, not mentioning that you'll be able to get additional info regarding the services even before you become a customer.
Phone Support in Cloud Website Hosting
Since we have live telephone support 14 hours daily, you are able to get in touch with us and talk with one of our customer support agents to get more info about all of the Linux cloud website hosting packages that we provide and make sure that our servers meet the system requirements for your websites before purchasing anything. For your convenience, we have phone numbers on 3 continents so that you are able to call the one closer to you - in the U.S.A., the UK or Australia. In case you're already a customer, you'll be able to call us about general and billing issues, and even about some tech ones. If the problem is strictly technical or it can take more time to investigate, you will have to use our ticketing system, which will allow both you and our technical support team to monitor the details supplied by each side.